Frequently Asked Questions

Everything you need to know about Morado Hair products, shipping, and care.

What is the quality of Morado Hair extensions?

We specialize in 100% Remy human hair, meaning all cuticles are intact and aligned in the same direction. This ensures a natural look, minimal tangling, and a long-lasting silky texture.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

Can I use heat styling tools on my extensions?

Yes, because our hair is 100% human hair, you can curl, wave, or straighten it. However, we recommend using a heat protectant spray and keeping the temperature below 350°F to maintain the longevity of the hair.

What is your return and exchange policy?

We offer a 30-day return policy for unopened and unused hair extensions. Due to hygiene standards, we cannot accept returns if the security seal is broken or if the hair has been worn.

How do I choose the right color for my hair?

We offer a free color matching service! You can email us a photo of your hair in natural lighting, and our specialists will recommend the perfect Morado Hair shade for a seamless blend.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Afterpay.